Info/FAQs

SHIPPING/DELIVERY

AUS ONLY
Items will be processed in 1-5 business days and shipped on the following Monday or Tuesday via Express or Regular shipping through AusPost.

Express postage MUST be chosen for any plant purchase.

*Quarantine states & territories (WA, NT or TAS)
Unfortunately we do not currently ship plants to quarantine states. Only care, maintenance, accessories and merch can be posted

SHIPPING
Dr Greenthumbs Mineral Aeration Blend (MAB) Grow, 5L & 20L Growth Technology Foliage Focus and 4.4L Growth Technology Foliar Soray is only offered for Melbourne pick up due to its weight

EXPRESS SHIPPING (allow 2-5 business days due to delays)
Postal insurance is automatically covered up to $100.00 for express postage however a larger amount can be organised

REGULAR SHIPPING (allow 5-10 working days due to delays)

Melbourne PICKUP and DELIVERY may be available
Combined shipping available
Please feel free to contact us.

PLANT PACKAGING

All plants will be packaged with care, secured and with damp sphagnum moss or soil to prevent transit shock or stress on plant

We have made conscientious decisions about our packaging to minimise waste by
- reusing boxes when possible
- choosing carbon neutral postage
- NO shredded paper, bubble wrap or packaging peanuts are used
- using twine and minimal tape as possible to secure your plant(s) in place
- using BioGone Biodegradable Tape
- using eco-friendly stickers, 100% recycled business cards & Thank You cards created by Sustainable Printing Co.

We are able to provide photos via text message during packaging stages at your request

CARE UPON ARRIVAL

Keep the plant in damp sphagnum moss provided for 2+ weeks to allow environment acclimation before transferring into soil. Keep sphagnum moist - not dry nor wet

HELP WITH TRANSIT SHOCK
We advise for you to soak the roots in water for several hours if the plant shows any symptoms of dehydration.

Low concentrations of Rootroids or GT Clonex Clone Solution (CCS) is recommended either when soaking or used to water/keep the sphagnum moss moist

SOIL MIXTURE RECCOMENDATION
An airy, chunky soil mix is recommended for adult or well developed plants
Younger or juvenile plants are recommended to have soil with more water retaining media such as coco coir
Please avoiding generic premium potting mixtures as it has very high water retaining agents that may cause stem or root rot

Media such as orchid bark, scoria, perlite or pumice, charcoal and coco coir are recommended with emphasis on the chunky, large components

PAYMENT PLANS

PayPal now offers Pay in 4 instalments with no interest or late fees. Buy now, pay later option can only be put through on
laptop (not on mobile device).

Pay in 4 option not coming up?
Go through check out and in the payment section click “pay with PayPal”. Top right corner, a pop up should come up “Buy Now, Pay Later. See offers.” Click then select “Pay in 4”
For more assistance, please Contact Us

Unfortunately, we no longer offer Afterpay as they do not cover perishable goods/plants

RETURNS/REFUNDS

We are here to help
Please contact us with any concerns your may have and provide photos of your purchase

Unfortunately we do not do partial refunds and/or returns for plants after 48 hours post delivery, cosmetic or transit damage and/or change of mind

TERMS & CONDITIONS*

Condition of Sale

By purchasing from us, you understand that
1) we are not liable for postal damage caused during transit
2) plant leaves may yellow, wilt or drop due to shock (particularly for more sensitive species)
3) we are not able to take responsibility for incorrect care and maintenance
Care instructions will be given for all plants

We will however consider from case to case plants received within 48 hours post delivery